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June 15 Partner Online Technical Support Communities
Greetings ! Today we will talk about the rich resource which very few of us are using : The Partner Online Technical Support Communities. https://partner.microsoft.com/global/40014662 Access unlimited technical support from Microsoft engineers as part of your Microsoft Partner Program benefits—at no additional cost. Partner Online Technical Communities provide access to valuable resources that can help you build customer loyalty and satisfaction. Come together with other partners to share information and generate ideas for selling and supporting Microsoft technologies. And get quick answers to your break-fix,1 developer2 and presales3 questions. In a single, online technical support community, you can create a more customized experience while joining Microsoft engineers and partners. Here you can benefit from: · One community: Receive product support for over 50 Microsoft technologies—including Windows 7 RC, Windows Internet Explorer 8, Windows Small Business Server, and Windows Essential Business Server—in a private partner community.
Break-fix. After the sale, obtain answers to technical questions, including product installation issues and feature/function problems. Get responses from a Microsoft engineer within four business hours, eight business hours, or one business day, depending on your partner level. Developer. Entitled partners (see above Response Times table) will receive responses to advisory questions related to Microsoft ASP.NET, Microsoft Silverlight, Microsoft Expression, SQL Server, Windows Presentation Foundation, Microsoft Visual Studio, C++, and C# within eight business hours. Find sample code, learn about best practices, and receive advice about Microsoft platform design and development. Presales. Get responses to your technical sales-assistance questions for any Microsoft product within eight business hours. Find reference materials, proof points, research, related collateral, and more. Available only to Gold Certified and Certified Partners
I would urge the partners to make full use of this Fantastic Resource . with warm regards
Suresh Ramani Suresh Ramani
June 13 IAMCP India West Meeting June 2009
Greetings! We just finished our June 2009 meeting of IAMCP India West Chapter on 12th June . The Guest Speaker for the Day was Mr. Nandan Patil, Technical Specialist , Microsoft Corporation . His topic was Windows 7. For 30 minutes he did a presentation on features of Windows 7 . After the presentation , we had 45 minutes of dazzling demonstration of Windows 7. The demo session was absolutely FANTASTIC ! All the member Companies who came for the event were spell bound . We had Members ( Moin and Joseph from Innovative) who had come down from Surat for the event . The icing on the cake was that all members got a free copy of Windows 7 with one year validity . I’m convinced that Microsoft has a winer on hand with Windows 7 . After the session on Windows 7, we had IAMCP introduction for new members . This was done by Mr. Chetan Shah . He did a great job of presenting IAMCP. Next was the very popular SPEED DATING , a Networking process unique to IAMCP . Some of the comments from the members post meeting: “ I thoroughly enjoyed the windows 7 presentation. I had used some of the feature but nandan gave insight more features and i will be trying that out immediately is possible”. “Windows 7 was great . I cannot wait to install it on my office PC “ “ Absolutely sexy Operating System . “ All the Companies who attended the meeting said that by getting exposed to Windows 7 before the Official Launch, they would have Competitive Advantage . It is this Combination of Great Learning and Great Networking which makes IAMCP so unique and useful for Partners . with warm regards Suresh Ramani
June 05 Bing it
Greetings !
Last week Microsoft released their new Search Engine Engine Bing. Check it at www.bing.com . I have been trying it for a few days and I am quite impressed . The quality of search is quite good even when compared to google. One area where Bing does a better job is when search term has more than 2 words . For example I searched for “ MS Exchange Solution Providers in India “ . And guess what? My Company TechGyan was there on first page . It actually gave list of Solution Providers. Google is not very good when search term is more than 2 words. I believe it will be good for Consumers to have 2 strong players in Search Market instead of just one. So friends, my suggestion to you is lets Bing it !
with warm regards
Suresh Ramani
May 30 Going to WPC 2009
Greetings ! The WPC 2009 is coming up in July 2nd week in New Orleans. Some tips for the WPC: WPC Connect is an on line scheduling tool integrated with the session catalog that will easily sync your WPC Connect schedule with your Outlook. This networking tool lets you schedule meetings with others in locations of your choice, finds times others are available to meet and lets you select the sessions you want to attend. Visit digitalwpc.com and click on the “Connect” button up top to get started!
with warm regards Suresh Ramani , May 07 SBSC Online Technical Support Now Expanded to Over 50 Technologies!
Greetings ! Microsoft Small Business Specialists will now get a 4 hour response time (SLA) through the Microsoft Online Technical Communities on over 50 Microsoft topics! Here are some of the items partners will now receive 4 hour responses on: These are all in addition to the top SMB products, such as: Windows Vista, Windows XP, SQL Server Reporting Services, Exchange Server, Windows Server, Windows SBS, and the 2007 Microsoft Office system - already intact as dedicated break-fix/tech support topics. You will notice these new topic areas available to you and your community partners -- as Microsoft Small Business Specialists -- with your 4 hour response time in place! with warm regards Suresh Ramani
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